Frequently Asked Questions
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Every piece in our collection is individually sourced from auctions, estate sales, and private collections across Europe. We look for work with character, paintings that have lived somewhere before and deserve a new home.
All items are sold as found. Given the nature of what we do - sourcing original works that have lived full lives before reaching us, it is natural for pieces to carry signs of age and handling. This might include minor scuffs, surface wear, or the subtle imperfections that come with time. We consider these part of a painting's character, not a flaw. We provide condition notes where possible and photographs for every listing, so you know exactly what you're buying before you commit.
If you have any questions about a specific piece of artwork, please get in touch before purchasing by emailing contact@moorandflint.com
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Delivery
We currently ship within the UK only. We hope to offer international shipping in the future - if you're based outside the UK and interested in a piece, feel free to get in touch at contact@moorandflint.com and we'll do our best to help.
Delivery Costs
Shipping costs are calculated at checkout based on your location and the size of your order. All artwork is dispatched using a fully tracked delivery service, so you can follow your piece every step of the way.
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Returns
We accept returns within 14 days of your order being delivered. If you would like to return a piece, please contact us at contact@moorandflint.com within this timeframe to let us know.
Condition & Packaging
To be eligible for a return, items must be sent back in the same condition in which they were received, using the original packaging. We take great care in how we pack our artwork, and we ask that you do the same when returning it.
Return Delivery Costs
The cost of returning an item is the responsibility of the buyer. We recommend using a fully tracked service to ensure your return arrives safely - Moor&Flint cannot be held responsible for items lost or damaged in transit during the return journey.
Refunds
Once your returned item has been received and inspected, we will process your refund within 14 days. You will be notified by email once your refund has been issued. Please note that the time it takes for the funds to appear in your account may vary depending on your payment provider.
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If your item arrives damaged, please contact us within 48 hours of delivery with photos of the issue at contact@moorandflint.com. In this case, return postage will be covered by us.
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Have a question or want to know more about a piece? We'd love to hear from you. Drop us an email at contact@moorandflint.com and we'll get back to you as soon as we can.